Call Center outsourcing becomes more common in today’s global economy. PURE PBO offers exclusive call-center services in English, European and Russian languages. We deliver cost-effective model to our clients that would save costs/increase your margin but also open new opportunities in becoming more competitive, increasing market share and free up time for core activities. Ukraine is located in the center of Europe – a perfect location for nearshoring, we believe that Ukraine will become one of the BPO centers as we can provide professional 24h services at a price of global rivals such as India, but withing few hours by plane from European capitals. Ukraine can offer outstnding infrustructure at a very resonable price and many big companies already enjoy cost advantages that this country has to offer. Our agents perform at a highest level with proved valid quality assurance. We record all calls, perform sample calls evaluation, 360 evaluation of our employees, and provide feedbacks. The results are available to the client 24/7 in cloud. Our attrition rate is below 10%, which means that you will get sustainable team and perfect service.
Inbound: Sales, Customer Support, 24/7, 365 days at your service;
Outbound: Market Research, Customer satisfaction, Sales;
We offer secure services through dedication, high ethics and faire principles. We follow PCI DSS guidelines in order to make sure your data and sensitive information is safe. We use various Call Center platforms and we opened to use client’s systems and for integration.